How to Withdraw Crypto【PC】
Click Wallet ➞ Withdrawal on the top right corner.
Note: Some tokens support multi-chain withdrawal channels, so please make sure that the chain you choose for withdrawal corresponds to the chain you choose for transfer from the receiving platform.
Take USDT withdrawal as an example, select the corresponding chain (e.g. ERC20) ➞ Enter the withdrawal address (you can choose to add it to the address management first) ➞ Enter the withdrawal amount ➞ Click “Submitl” ➞ Enter the appropriate verification code;
Attention: Please DO NOT input incorrect withdrawal address, as this may lead to the fact that your asset(s) may not be retrieved.
You can check the progress of the withdrawal after the withdrawal is completed in the withdrawal history or to the right of the corresponding currency ➞ Click Detail to view the details of the withdrawal;
ETH and ERC 20 Token Blockchain Inquiry Link: https://etherscan.io/
If the withdrawal do not arrive for a long time in the case of no network congestion, you can contact customer service by submitting a support ticket
How to Withdraw Crypto【APP】
Click “Fund” in the lower right corner of the APP interface, and then select “Withdrawal” button. You could directly search for the token you need to withdraw, or directly select the commonly used.
Taking BTC as an example here, you could view all of your currency and available balance at the top of the interface. Enter the withdrawal quantity and click on the “+” in the page to add the withdrawal address.
You can paste the address you copied or scan the QR code to identify the address.
After entering the withdrawal address and amount, click “Withdraw” then enter the email verification code, Google verification code, and mobile verification code in sequence, and click “OK“ to complete the withdrawal.
After the withdrawal is submitted, you could check the progress and status in the withdrawal history. If the status has not been updated for a long time, you could send us the support ticket to help you.
How to Withdraw USD on Hotbit
Note: Hotbit currently only supports USD transfers via Epay. If you have any questions, please contact us by submitting a support ticket to us.
Step 1: Login on https://www.hotbit.io, which is the only official website of the Hotbit. Click on the top right corner of the page and login your account at Hotbit.
Step 2: After logging into your account, click on the Wallet in the top right corner, then click the button of USD Withdraw.
Step 3: After entering the USD Withdraw page, click “Fiat” and fill in your withdrawal amount in the withdrawal column and click the “Agree” button to submit.(there is no fees for withdrawing USD)
Step 4: Please fill your Epay account for withdrawing and the verification code to submit and complete it. If you havent get your transfer for a long time, please contact our support team via submitting a support ticket
Note: When withdrawing USD, you must fill in the EPAY account that you have already registered and used. If you withdraw to an account that has not completed registered with EPAY, the withdrawal will fail.
Frequently Asked Questions (FAQ)
Could I withdraw without KYC, or what is the withdrawal limits for different KYC?
KYC is not required on Hotbit when withdrawing, the users just need to bind Google verification, sms verification, email verification, any two of the three authenticators to withdraw. If you have bound three verification methods, you need to fill in all the bound verification codes for withdrawal. Btw, the new user only can withdraw when they complete the registration after 24 hours.
How long will withdraw take?
All deposit and withdrawal transactions are processed automatically on Hotbit platform.
Please pay attention that the exact time required for transaction confirmation process depends on the status of network. Sometimes, the transaction confirmation process might take much longer than expected. You can check the status on [Deposits History] and [Withdrawals History] section.
If deposit and withdrawal issue havent been solved for a long time, please submit a ticket and our customer service staff will contact you as soon as possible.
Is there a minimum and maximum limit for withdrawals? And how to check the withdrawal fee?
You could click here to check the minimum Volume of withdrawal and the withdrawal transaction fees. If you have balance, you can also check the withdrawal transaction fee on the withdrawal page. Generally, there is no maximum withdrawal limit. If there is a maximum limit, there will be a text prompt when the withdrawal amount exceeds the maximum limit. The details are subject to the page data.
Why is it prompted that the balance is insufficient or assets are locked when I withdraw?
You can only withdraw your available balance at most.
If you need to withdraw the total balance, please first check whether you have unfilled pending orders. After canceling the pending orders, the assets that were originally locked will be returned to your account;
if you do not have unfilled pending orders, you may have failed or verifying withdrawals which cause your asset to be locked, please submit a ticket and contact customer service to check your withdrawal. After the withdrawal problem is resolved, you can check the total balance again then withdraw again.