How to Withdraw at Hotbit
How to Withdraw Crypto【PC】
Click Wallet ➞ Withdrawal on the top right corner.
Note: Some tokens support multi-chain withdrawal channels, so please make sure that the chain you choose for withdrawal corresponds to the chain you choose for transfer from the receiving platform.
Take USDT withdrawal as an example, select the corresponding chain (e.g. ERC20) ➞ Enter the withdrawal address (you can choose to add it to the address management first) ➞ Enter the withdrawal amount ➞ Click “Submitl” ➞ Enter the appropriate verification code;
Attention: Please DO NOT input incorrect withdrawal address, as this may lead to the fact that your asset(s) may not be retrieved.
You can check the progress of the withdrawal after the withdrawal is completed in the withdrawal history or to the right of the corresponding currency ➞ Click Detail to view the details of the withdrawal;
ETH and ERC 20 Token Blockchain Inquiry Link: https://etherscan.io/
If the withdrawal do not arrive for a long time in the case of no network congestion, you can contact customer service by submitting a support ticket
How to Withdraw Crypto【APP】
Click “Fund” in the lower right corner of the APP interface, and then select “Withdrawal” button. You could directly search for the token you need to withdraw, or directly select the commonly used.
Taking BTC as an example here, you could view all of your currency and available balance at the top of the interface. Enter the withdrawal quantity and click on the “+” in the page to add the withdrawal address.
You can paste the address you copied or scan the QR code to identify the address.
After entering the withdrawal address and amount, click “Withdraw” then enter the email verification code, Google verification code, and mobile verification code in sequence, and click “OK“ to complete the withdrawal.
After the withdrawal is submitted, you could check the progress and status in the withdrawal history. If the status has not been updated for a long time, you could send us the support ticket to help you.
How to Withdraw USD on Hotbit
Note: Hotbit currently only supports USD transfers via Epay. If you have any questions, please contact us by submitting a support ticket to us.
Step 1: Login on https://www.hotbit.io, which is the only official website of the Hotbit. Click on the top right corner of the page and login your account at Hotbit.
Step 2: After logging into your account, click on the Wallet in the top right corner, then click the button of USD Withdraw.
Step 3: After entering the USD Withdraw page, click “Fiat” and fill in your withdrawal amount in the withdrawal column and click the “Agree” button to submit.(there is no fees for withdrawing USD)
Step 4: Please fill your Epay account for withdrawing and the verification code to submit and complete it. If you havent get your transfer for a long time, please contact our support team via submitting a support ticket
Note: When withdrawing USD, you must fill in the EPAY account that you have already registered and used. If you withdraw to an account that has not completed registered with EPAY, the withdrawal will fail.
Frequently Asked Questions (FAQ)
Could I withdraw without KYC, or what is the withdrawal limits for different KYC?
KYC is not required on Hotbit when withdrawing, the users just need to bind Google verification, sms verification, email verification, any two of the three authenticators to withdraw. If you have bound three verification methods, you need to fill in all the bound verification codes for withdrawal. Btw, the new user only can withdraw when they complete the registration after 24 hours.
How long will withdraw take?
All deposit and withdrawal transactions are processed automatically on Hotbit platform.
Please pay attention that the exact time required for transaction confirmation process depends on the status of network. Sometimes, the transaction confirmation process might take much longer than expected. You can check the status on [Deposits History] and [Withdrawals History] section.
If deposit and withdrawal issue havent been solved for a long time, please submit a ticket and our customer service staff will contact you as soon as possible.
Is there a minimum and maximum limit for withdrawals? And how to check the withdrawal fee?
You could click here to check the minimum Volume of withdrawal and the withdrawal transaction fees. If you have balance, you can also check the withdrawal transaction fee on the withdrawal page. Generally, there is no maximum withdrawal limit. If there is a maximum limit, there will be a text prompt when the withdrawal amount exceeds the maximum limit. The details are subject to the page data.
Why is it prompted that the balance is insufficient or assets are locked when I withdraw?
You can only withdraw your available balance at most.
If you need to withdraw the total balance, please first check whether you have unfilled pending orders. After canceling the pending orders, the assets that were originally locked will be returned to your account;
if you do not have unfilled pending orders, you may have failed or verifying withdrawals which cause your asset to be locked, please submit a ticket and contact customer service to check your withdrawal. After the withdrawal problem is resolved, you can check the total balance again then withdraw again.
How to make a Deposit in Hotbit
How to Deposit Crypto【PC】
Click Wallet ➞ Deposit on the top right corner and you can deposit your assets into your personal account on Hotbit.
Note: Some tokens support multi-chain deposit channels, so please make sure that the chain you choose for deposit corresponds to the chain you choose for transfer from the sending platform.
Select the token you need to deposit; take ETH deposit as an example, select the corresponding chain (e.g. ERC20) ➞ click on the left icon to copy the deposit address or click on the icon showing the QR code to deposit.
IMPORTANT: Send only ETH to this deposit address. Sending any other currency to this address may result in the loss of your deposit.mceclip12.png
You can first check the status of the transfer on the chain after it is completed ➞ You can check the progress on the deposit and withdrawal history or the right side of the corresponding currency after the chain shows completion and 30 confirmations;
ETH and ERC 20 tokens blockchain link: https://etherscan.io/
If the deposit do not arrive for a long time in the case of no network congestion, you can contact customer service by submitting a support ticket
How to Deposit Crypto【APP】
Click “Fund” in the lower right corner of the APP interface, and then select “Deposit” button. You could directly search for the token you need to deposit, or directly select the commonly used to enter the corresponding token deposit address of your Hotbit account.
Take BTC as an example.
You could obtain the deposit address of the token in your Hotbit account through the QR code on the interface, or clicking the Copy address to copy the deposit address. At the same time, you can view all of your token and available balance at the top of the interface.
(Please read the tips below carefully when depositing)
After the deposit is completed, you could check your deposit history in “FUND” ➔ “History” ➔ “Deposit History”
How to Deposit USD in Hotbit?
Note: Hotbit currently only supports USD transfers via Epay. If you have any questions, please contact us by submitting a support ticket to us
Step 1: After logging into your account, click on the Wallet in the top right corner, then click the button of USD Deposit.
Step 2: After entering the USD Deposit page, click “Fiat”.
Please fill in your deposit amount in the deposit column and click the “I Agree” button to submit.
Notice: USD single deposit will be arrived after being deducted 1% transaction fee, and USD deposit below 1 USD will not be credited.
Step 3: After you click “Submit”, the system will be redirected to the login interface of Epay account as shown below, you can fill in your Epay account and password on this interface to log in and pay.(if you havent an epay account, please click “sign up”)
Step 4:Please select the payment currency and payment channel, confirm the information. Then click “confirm”.
Step 5:After the payment is completed and when you return to the Hotbit main interface, you will see the below interpage. If you have completed the payment, please click on “I have already paid” to complete the deposit.(If you havent get your transfer for a long time, please contact our support team via submitting a support ticket )
Frequently Asked Questions (FAQ)
What if the BTC I deposited into my Hotbit account haven’t arrived?
Hotbit platform adopts automatic deposit and withdrawal system. Hence, the exact time required for the confirmation of the completion of transaction depends on the network status during the transaction. The confirmation of Bitcoin normally takes several tens of minutes to several hours. If you deposited to the BTC account of Hotbit and the assets you deposited haven’t arrived after a long time, first, you should confirm the address of the digital assets that you transferred from. If the address is correct, then you need to follow the procedures below and confirm by self-service:
1.In the world of blockchain, there’s an app that is similar to the package-tracking portal in express service. The assets checking and confirmation link for BTC blockchain assets is: https://btc.com/. You’re required to enter the address of your BTC wallet or transaction hash that you want to check and confirm into the search engine on the top right corner.
2.Take the address 149k8e*******ScKmpUU for example, by entering the address into the search engine on the top right corner, all relevant information of this address and amount of assets under this address are all displayed below.
If the result from the above website shows that your transfer has already been completed successfully and you still haven’t received your assets in your relevant accounts in Hotbit, please submit a support ticket to us.
What if the ETH and other ERC 20 tokens that I deposited into my Hotbit account haven’t arrived?
If the ETH or other ERC 20 tokens that you deposited into Hotbit account haven’t arrived after a long time, first, you need to confirm the address of the digital assets you deposited. Faulty operations can very likely cause loss to your assets. For example, you can’t deposit ETH into ETC or BTC wallet address, as otherwise your ETH assets will be lost and cannot be retrieved. If your address is correct, then you need to follow the confirmation procedures by self-service below:
1.In the world of blockchain, there’s an app that is similar to the tracking tool of express service. The link for the inquiry of the blockchain assets of ETH and ERC 20 tokens is: https://etherscan.io/. By entering the homepage of the website, enter the wallet address or transaction hash that you want to inquire on the top right corner, then click “go”.
2.Take assets information under address 0x58B6******c321EDbb71AAD6456 for example, by entering this address in the search engine on the top right corner and clicking “go”, all transaction information and amount of assets under this address will be displayed on the web page.
3.Find the transaction that you want to inquire, click the transaction and enter the TxHash of the transaction.
If it appears that the transfer is completed successfully and the assets haven’t arrived at your corresponding accounts after 1 hour during non-congestion period, please submit a support ticket to us.
Is it possible that my asset deposit address will be the same as others?
The address linked with every user account is unique, please carefully examine and verify your addresses during any deposit or withdrawal transactions. Before continue your transaction processes, please do confirm that the addresses you entered are absolutely correct.
How long does the deposit and withdrawal process take?
All deposit and withdrawal transactions are processed automatically on Hotbit platform. The transaction confirmation process of bitcoins normally takes less than or a couple of hours. For all other ERC20 tokens, the transaction confirmation process normally takes a couple of minutes to less than 1 hour. Please pay attention that the exact time required for transaction confirmation process depends on the status of network congestion. Sometimes, the transaction confirmation process might take much longer than expected.
You can check your deposit and withdrawal record in “deposit history” and “withdrawal history” section. If you have any question, please send us an online support ticket and our customer service staff will contact you as soon as possible.