Why am I being asked to verify my identity?
To prevent fraud and to make any account-related changes, Coinbase will ask you to verify your identity from time-to-time. We also ask you to verify your identity to ensure no one but you changes your payment information.
As part of our commitment to remain the most trusted cryptocurrency platform, all Identification Documents must be verified through the Coinbase website or mobile app. We do not accept emailed copies of your identity documents for verification purposes.
What does Coinbase do with my information?
We collect necessary information to allow our customers to use our products and services. This primarily includes data collection that is mandated by law—such as when we must comply with anti money laundering laws, or to verify your identity and protect you from potential fraudulent activity. We may also collect your data to enable certain services, improve our products, and keep you notified of new developments (based on your preferences). We do not, and will not, sell your data to third parties without your consent.
How to verify Identity【PC】
Accepted identity documents
US
- State-issued IDs such as a Driver License or Identification Card
Outside of US
- Government-issued photo ID
- National Identity Card
- Passport
Important: Please make sure that your document is valid—we cannot accept expired IDs.
Identity Documents we CANNOT accept
- US Passports
- US Permanent Resident Card (Green Card)
- School IDs
- Medical IDs
- Temporary (paper) IDs
- Residence Permit
- Public Services Card
- Military IDs
I need to correct or update my profile
Go to your Settings – Profile page to update your residential address and display name or correct your date of birth.
I need to change my legal name and country of residence
Sign into your Coinbase account and go to your Profile page to change your personal information.
Note that changing your legal name and country of residence requires you to update your ID document. If you’re changing your country of residence, you’ll need to upload a valid ID from the country you are currently residing.
Taking a photo of my Identity Document
Go to Settings – Account limits
Upload Identity Document
Note: For customers outside of the US submitting a passport as your ID document, you must take a picture of the photo and signature page of your passport.
Taking a photo of your Identity Document
- Use the latest version of Google Chrome browser (whether you’re on a computer or mobile device)
- Your phone’s camera typically produces the clearest photo
- Make sure your area is well-lit (natural light works best)
- Use indirect light for your ID to avoid glare
- If you must use a webcam, try setting the ID flat down and move the webcam instead of moving the ID
- Use a plain background for the ID
- Don’t hold the ID in your fingers (confuses the focusing lens)
- Clear your browser cache, restart the browser, and try again
- Wait 30 minutes between attempts
Taking a “selfie” photo of your face
This may be required for account recovery if you lose your 2-step verification device or additional security is required for an action you are trying to perform.
- Use the latest version of Google Chrome browser
- Face the camera directly and include your shoulders to the top of your head
- Have a plain wall as a background
- Use indirect light for your ID to avoid glare and no backlight
- Do not wear sunglasses or a hat
- If you were wearing glasses in your ID photo, try wearing them in your selfie photo
- Clear your browser cache, restart the browser, and try again
- Wait 30 minutes between attempts
How to verify Identity【APP】
iOS and Android
- Tap icon below
- Select Profile Settings.
- Tap Enable send and receive at the top. If the option is not available, go to the Coinbase document verification page.
- Select your document type.
- Follow the prompts to upload your ID document.
- Once the steps are completed, the identity verification process is complete.
Verify your phone number on the mobile app
- Tap icon below
- Select Profile Settings.
- Under Accounts, tap Phone Numbers.
- Select Verify a new phone number.
- Enter your phone number then tap Next.
- Enter the verification code sent to your phone.
Why am I unable to upload my ID?
Why isnt my document being accepted?
There are a few reasons why our verification provider may be unable to process your request. Here are a few tips to help complete this step.
- Ensure that your document is valid. We are unable to accept an upload of an expired ID.
- Ensure your identification document is in a well lit area without much glare.
- Photograph the entire document, try to avoid cutting off any corners or sides.
- If having trouble with the camera on a desktop or laptop computer, try installing our iOS or Android app on your cell phone. You can use the mobile app to complete the ID verification step using your phones camera. The Identity Verification section can be found under Settings in the app.
- Trying to upload a US passport? At this time, we only accept US state-issued ID such as a Drivers License or Identification Card. We are unable to accept US passports due to the lack of indication of what state you reside in.
- For customers outside of the US, we are unable to accept scanned or otherwise saved image files at this time. If you do not have a webcam on your computer, the mobile app can be used to complete this step.
Can I send a copy of my document by email instead?
For your security, do not to send us or anyone else a copy of your ID via email. We will not accept such as a means of completing the identity verification process. All uploads must be completed via our secure verification portal.
