How to Register at Hotbit
How to Register a Hotbit Account【PC】
First, visit our official website https://www.hotbit.io and you will see our home page as below. Click “Register” at the top right and the link will direct you to the registration page.
Register via Email
In the registration page, please enter your email address and then click on “Send” button, Hotbit will send a confirmation email to the email address you entered. A verification code will be included in the email sent to you. Please login your email account, copy the verification code from the confirmation email and paste the verification code into the box below.
For the activation process to continue, please also fill in password and tick “I agree the Terms and policy”. By entering all above information, please press “Register” and the link will redirect you to the login page.
Then press “Login” and the link will redirect you to “Account Information” page.
A Hotbit account has been created successfully.
Register via Phone
Please input country code and phone number as well as the sms code that sent to your phone after clicking the “Send” button.
For the activation process to continue, please also fill in password and tick “I agree the Terms and policy”. By entering all above information, please press “Register” and the link will direct you to the login page. Then you can login and it will direct you to “Account Information” page.
For your own account security, we highly recommend you to enable two-factor authentication (2FA). Hotbit platform has adopted Google Authenticator authentication and Two-Factor Authentication with SMS Verification system. You can choose your preferred authentication method for your personal use.
For iOS and Android users, please enter and search “Google authenticator” in App Store or Play Store, download and install the app.
After installing the app, please login your Hotbit account and click Account-Security Settings to enable your Google Authenticator.
Follow our 2-step authentication guide for authentication settings details.
Two-Factor Authentication with SMS Verification:
Please enter your mobile number and press “Send SMS Code”. The system will automatically generate a SMS Code and send it to your mobile number by text message. After receiving your SMS code by text message, please enter the code in “SMS Code” immediately and press “Finish”.
How to Register a Hotbit Account【APP】
1. Open the Hotbit App and tap [Account].
2. Tap [Click to Login].
3. Tap [Do you have an account? Create an account?].
Register via Phone
- Input country code and phone number.
- Input the password and tap “I have read and agreed all Terms of Service and Policies”.
- Tap “Please click capcha button”. Then, drag the slider to complete the Security Verification puzzle.
- Press “Register”.
The sms code that sent to your phone after clicking the “Register” button.
Then you can login and it will redirect you to “Account Information” page.
Register via Email
In the registration page:
- Enter your email address and fill in password.
- Tap “I have read and agreed all Terms of Service and Policies”.
- Tap “Please click capcha button”. Then, drag the slider to complete the Security Verification puzzle.
- Press “Register”.
You will receive a verification email in your inbox. Please enter the verification code.
Then you can login and it will redirect you to “Account Information” page.
- Your password must contain at least 8 characters in length, use alphabet, number or special symbols.
- If you’ve been referred to register on Hotbit by a friend, make sure to fill in the REFERRER (optional).
How to Download Hotbit APP
1. Visit https://www.hotbit.io and you will find “Download” at the top right of the page, or you can visit our download page.
Based on your mobile phone operations system, you can choose “Android Download” or “iOS Download”.
2. Press GET to download it.
3. Press Open to open your Hotbit App to get started.
How to Verify account in Hotbit
Introduction to KYC
Know Your Customer (KYC) is a process of identity verification, which is required for legal and regulatory purposes, as with any major exchange.
How to Verify account
1. Log in to your account, click on “Account”, and then click “Security Settings”. You can also directly visit: https://www.hotbit.io/usercenter?type=secur
2. Click “Unverified” or “Go to verify”.
3. Before you start, please prepare your identity document and make sure it is valid. We also require you to agree to our processing of your personal data,
Check “I agree to the processing of my personal data” and click “NEXT” button.
4. Select the country that issued your document and your document type.
- The photo are bright and clear, easy to read.
- All corners of the document should be visible.
- Document should occupy the majority of the picture.
2. Upload your document and click “NEXT”.
3. After uploading the file, just wait patiently for the review. The verification status will update automatically. If your KYC fails, you can check the reason and re-verify.
When You Need to Provide KYC
KYC is not required on Hotbit when you register, trade and withdraw. Users need to save their own 2FA code. Hotbit has a strict risk control system to ensure the security of all users assets in the platform. If the system verifies that a user has triggered a higher risk control system, Hotbit has the right to ask the user to provide KYC to ensure the security of all users funds in the platform. Therefore, you will need to provide KYC in the following situations:
1. Applying for resetting Google Authenticator Verification, SMS Verification and changing Email Verification
The user who submitted the application needs to provide the corresponding KYC and other information according to Hotbits resetting and changing requirements to complete the reset application.
2. Trigger Risk Control System
Hotbit will strictly protect users KYC data and will not use it for any other purpose.
How to make a Deposit in Hotbit
How to Deposit Crypto【PC】
Click Wallet ➞ Deposit on the top right corner and you can deposit your assets into your personal account on Hotbit.
Note: Some tokens support multi-chain deposit channels, so please make sure that the chain you choose for deposit corresponds to the chain you choose for transfer from the sending platform.
Select the token you need to deposit; take ETH deposit as an example, select the corresponding chain (e.g. ERC20) ➞ click on the left icon to copy the deposit address or click on the icon showing the QR code to deposit.
IMPORTANT: Send only ETH to this deposit address. Sending any other currency to this address may result in the loss of your deposit.mceclip12.png
You can first check the status of the transfer on the chain after it is completed ➞ You can check the progress on the deposit and withdrawal history or the right side of the corresponding currency after the chain shows completion and 30 confirmations;
ETH and ERC 20 tokens blockchain link: https://etherscan.io/
If the deposit do not arrive for a long time in the case of no network congestion, you can contact customer service by submitting a support ticket
How to Deposit Crypto【APP】
Click “Fund” in the lower right corner of the APP interface, and then select “Deposit” button. You could directly search for the token you need to deposit, or directly select the commonly used to enter the corresponding token deposit address of your Hotbit account.
Take BTC as an example.
You could obtain the deposit address of the token in your Hotbit account through the QR code on the interface, or clicking the Copy address to copy the deposit address. At the same time, you can view all of your token and available balance at the top of the interface.
(Please read the tips below carefully when depositing)
After the deposit is completed, you could check your deposit history in “FUND” ➔ “History” ➔ “Deposit History”
How to Deposit USD in Hotbit
Note: Hotbit currently only supports USD transfers via Epay. If you have any questions, please contact us by submitting a support ticket to us
Step 1: After logging into your account, click on the Wallet in the top right corner, then click the button of USD Deposit.
Step 2: After entering the USD Deposit page, click “Fiat”.
Please fill in your deposit amount in the deposit column and click the “I Agree” button to submit.
Notice: USD single deposit will be arrived after being deducted 1% transaction fee, and USD deposit below 1 USD will not be credited.
Step 3: After you click “Submit”, the system will be redirected to the login interface of Epay account as shown below, you can fill in your Epay account and password on this interface to log in and pay.(if you havent an epay account, please click “sign up”)
Step 4:Please select the payment currency and payment channel, confirm the information. Then click “confirm”.
Step 5:After the payment is completed and when you return to the Hotbit main interface, you will see the below interpage. If you have completed the payment, please click on “I have already paid” to complete the deposit.(If you havent get your transfer for a long time, please contact our support team via submitting a support ticket )
How to Trade Crypto at Hotbit
How to Trade Crypto【PC】
Click “Exchange” and enter the trading interface.
Search for the currency you want to trade, take ETH for example ➞ Search for ETH and select it ➞ ETH related pairs will be displayed on the right ➞ Just select the pair you want to trade.
Some of the current trading pairs are Limit Orders, Market Orders and Trigger Orders, so users can choose according to their needs.
Take Limit order as an example ➞ Enter the price ➞ Enter the number ➞ Choose whether to set the order as a hidden order (hidden orders will not be displayed in the order book) ➞ Click Buy to put the order successfully.
➞ After a successful put a order, you can view the completion level of the current order in Open Orders, or you can choose to cancel the transaction by clicking the “Cancel” button.
➞After the order is completed, you can view the corresponding history of orders in the upper right corner of the “Orders”, users can also find the corresponding orders according to the time and transaction pair ➞ Click “Export” to generate the corresponding orders on this page Excel (History can only be viewed in the last month, if you have special needs, you can contact customer service for help by submitting a support ticket.
How to Trade Crypto【APP】
Click “Market”, the top is : favorites, Global Select, Global, Growing, ETF trading pairs. Among them, The user can swipe the page left and right to select the corresponding trading pair interface, or search and enter the desired trading currency in the top right corner.
Select the token you would like to trade, we take BTC/USDT as an example. Click to buy or sell under the trading pair according to your demands.
Fill in the buy/sell price, quantity, and total amount, and click buy/sell.
You can also turn on the hidden order according to your own needs. Introduction of hidden order function?
After the pending order is successful, you could also view the open order under the Trade page. Click More to view more order history. If the progress is not 100% completed, you could click the “Cancel” button to suspend the order.
How to purchase investment products
Login ➞ Click the [investment] button at the bottom ➞ Enter into investment center.
➞ You can use the search function on the right 🔍 to select the investment products you would like to purchase.
➞ Choose suitable products according to your own needs ➞ Take USDT T+1 Flexible as an example ➞ click USDT T+1 Flexible product ➞ Confirm the introduction, interest calculation method and redemption method ➞ Enter the amount you would like to purchase（If there are insufficient assets in the investment account, you can transfer funds from the spot account into it.）➞ Click the [Purchase Now] button.
➞ Complete the purchase.
➞ Click the [investment] button at the bottom.
➞ Click the [Assets] button（The products assets successfully purchased are all displayed on this interface） ➞ Click the [investing records] button to check the products orders successfully purchased ➞ Check Status: If the status shows “waiting for the Start of interest Calculation” , the redemption button will not be shown; If the status shows “Income Generating” , the redemption button will be shown later；
Note：Please be sure to confirm the products interest calculation time when subscribing. If you need to test the investment product, it is recommended to click redemption button the next day after the interest calculation starts, so that you can get the capital + one days interest after the redemption is successful, because the no interest will be calculated during the redemption period.
If you encounter other issues, please contact us by submitting the support ticket.
How to Withdraw at Hotbit
How to Withdraw Crypto【PC】
Click Wallet ➞ Withdrawal on the top right corner.
Note: Some tokens support multi-chain withdrawal channels, so please make sure that the chain you choose for withdrawal corresponds to the chain you choose for transfer from the receiving platform.
Take USDT withdrawal as an example, select the corresponding chain (e.g. ERC20) ➞ Enter the withdrawal address (you can choose to add it to the address management first) ➞ Enter the withdrawal amount ➞ Click “Submitl” ➞ Enter the appropriate verification code;
Attention: Please DO NOT input incorrect withdrawal address, as this may lead to the fact that your asset(s) may not be retrieved.
You can check the progress of the withdrawal after the withdrawal is completed in the withdrawal history or to the right of the corresponding currency ➞ Click Detail to view the details of the withdrawal;
ETH and ERC 20 Token Blockchain Inquiry Link: https://etherscan.io/
If the withdrawal do not arrive for a long time in the case of no network congestion, you can contact customer service by submitting a support ticket
How to Withdraw Crypto【APP】
Click “Fund” in the lower right corner of the APP interface, and then select “Withdrawal” button. You could directly search for the token you need to withdraw, or directly select the commonly used.
Taking BTC as an example here, you could view all of your currency and available balance at the top of the interface. Enter the withdrawal quantity and click on the “+” in the page to add the withdrawal address.
You can paste the address you copied or scan the QR code to identify the address.
After entering the withdrawal address and amount, click “Withdraw” then enter the email verification code, Google verification code, and mobile verification code in sequence, and click “OK“ to complete the withdrawal.
After the withdrawal is submitted, you could check the progress and status in the withdrawal history. If the status has not been updated for a long time, you could send us the support ticket to help you.
How to Withdraw USD on Hotbit
Note: Hotbit currently only supports USD transfers via Epay. If you have any questions, please contact us by submitting a support ticket to us.
Step 1: Login on https://www.hotbit.io, which is the only official website of the Hotbit. Click on the top right corner of the page and login your account at Hotbit.
Step 2: After logging into your account, click on the Wallet in the top right corner, then click the button of USD Withdraw.
Step 3: After entering the USD Withdraw page, click “Fiat” and fill in your withdrawal amount in the withdrawal column and click the “Agree” button to submit.(there is no fees for withdrawing USD)
Step 4: Please fill your Epay account for withdrawing and the verification code to submit and complete it. If you havent get your transfer for a long time, please contact our support team via submitting a support ticket
Note: When withdrawing USD, you must fill in the EPAY account that you have already registered and used. If you withdraw to an account that has not completed registered with EPAY, the withdrawal will fail.
Frequently Asked Questions (FAQ)
What if the BTC I deposited into my Hotbit account haven’t arrived?
Hotbit platform adopts automatic deposit and withdrawal system. Hence, the exact time required for the confirmation of the completion of transaction depends on the network status during the transaction. The confirmation of Bitcoin normally takes several tens of minutes to several hours. If you deposited to the BTC account of Hotbit and the assets you deposited haven’t arrived after a long time, first, you should confirm the address of the digital assets that you transferred from. If the address is correct, then you need to follow the procedures below and confirm by self-service:
1.In the world of blockchain, there’s an app that is similar to the package-tracking portal in express service. The assets checking and confirmation link for BTC blockchain assets is: https://btc.com/. You’re required to enter the address of your BTC wallet or transaction hash that you want to check and confirm into the search engine on the top right corner.
2.Take the address 149k8e*******ScKmpUU for example, by entering the address into the search engine on the top right corner, all relevant information of this address and amount of assets under this address are all displayed below.
If the result from the above website shows that your transfer has already been completed successfully and you still haven’t received your assets in your relevant accounts in Hotbit, please submit a support ticket to us.
What if the ETH and other ERC 20 tokens that I deposited into my Hotbit account haven’t arrived?
If the ETH or other ERC 20 tokens that you deposited into Hotbit account haven’t arrived after a long time, first, you need to confirm the address of the digital assets you deposited. Faulty operations can very likely cause loss to your assets. For example, you can’t deposit ETH into ETC or BTC wallet address, as otherwise your ETH assets will be lost and cannot be retrieved. If your address is correct, then you need to follow the confirmation procedures by self-service below:
1.In the world of blockchain, there’s an app that is similar to the tracking tool of express service. The link for the inquiry of the blockchain assets of ETH and ERC 20 tokens is: https://etherscan.io/. By entering the homepage of the website, enter the wallet address or transaction hash that you want to inquire on the top right corner, then click “go”.
2.Take assets information under address 0x58B6******c321EDbb71AAD6456 for example, by entering this address in the search engine on the top right corner and clicking “go”, all transaction information and amount of assets under this address will be displayed on the web page.
3.Find the transaction that you want to inquire, click the transaction and enter the TxHash of the transaction.
If it appears that the transfer is completed successfully and the assets haven’t arrived at your corresponding accounts after 1 hour during non-congestion period, please submit a support ticket to us.
Is it possible that my asset deposit address will be the same as others?
The address linked with every user account is unique, please carefully examine and verify your addresses during any deposit or withdrawal transactions. Before continue your transaction processes, please do confirm that the addresses you entered are absolutely correct.
How long does the deposit and withdrawal process take?
All deposit and withdrawal transactions are processed automatically on Hotbit platform. The transaction confirmation process of bitcoins normally takes less than or a couple of hours. For all other ERC20 tokens, the transaction confirmation process normally takes a couple of minutes to less than 1 hour. Please pay attention that the exact time required for transaction confirmation process depends on the status of network congestion. Sometimes, the transaction confirmation process might take much longer than expected.
You can check your deposit and withdrawal record in “deposit history” and “withdrawal history” section. If you have any question, please send us an online support ticket and our customer service staff will contact you as soon as possible.
Market Order Function Introduction
Market order is an order to buy or sell immediately at the best available price. It is entered with order size only.
In order to ensure the trading experience, market buy orders have minimum and maximum total limits, and market sell orders have minimum and maximum amount limits.
The traded market order can be viewed in the ordinary tab under the 24H order history.
*Please note that your market order will turn into a limit order under certain circumstances
When the transaction total you entrust in the market buy order is less than the maximum transaction total (or the commissioned amount in the market sell order is less than the maximum amount), and the corresponding pending order in the order book cannot make your market order complete, a part of your market order will be filled at the best price first, until there is no tradeable order in the order book, the remaining unfilled part of your market order will be automatically converted to a limit order and the order price is the price of the last lot when the market price is matched.
Incomplete market orders can be viewed in the ordinary tab under the open orders
Trigger Order Function Introduction
Trigger Order means that when the latest market transaction price reaches the trigger conditions, the system will place orders according to the pre-set price and quantity set in advance.
Trigger price: When the latest transaction price reaches the set trigger price, the order will be triggered to be placed.
Price: Namely the buying price and the selling price. When the latest price reaches the trigger price, the system automatically orders the order price.
Volume: it means the “order volume” after the Trigger Order is triggered.
Please note that
1.The assets corresponding to the order will not be blocked before the Trigger Order is conducted. After the Trigger Order is conducted (when placing an order to buy or sell according to the pre-set price and volume), the assets corresponding to the order will be blocked.
2. After the trigger order is triggered, it will become a limit order for trading.
3. The Trigger Order may not necessarily be triggered. Affected by factors such as price restrictions, account balances, trading pair delisting, network abnormalities or system upgrades, the Trigger Order may fail to be triggered.
4. The transaction may not necessarily be completed after the Trigger Order is triggered. Affected by market conditions, when the market fluctuates greatly and the price rises or falls sharply, the limit order or market order after the Trigger Order is triggered may not necessarily be traded.
Your untriggered planned orders can be viewed under “Trigger Order”, before triggering, you can choose to cancel orders at any time
The trigger orders that have been triggered, cancelled, and failed can be viewed in the “Trigger Order” under “24H Order History”
Trigger orders that have been triggered and not fully completed can be viewed in the “Trigger Order” tab under “Open Orders”
The trigger order that is triggered and fully completed can be viewed in “Ordinary” under “24H Order History”
What are taker and maker?
When you place an order that trades immediately, by filling partially or fully, before going on the order book, those trades will be “taker” trades.
Trades from Market orders are always Takers, as Market orders can never go on the order book. These trades are “taking” volume off of the order book, and therefore called the “taker.”
When you place an order that goes on the order book partially or fully (such as a limit order placed via the trading screen on www.hotbit.io ), any subsequent trades coming from that order will be as a “maker.”
These orders add volume to the order book, helping to “make the market,” and are therefore termed the “maker” for any subsequent trades.
What is Hide Orders?
By choosing to hide their orders, users will be able to ensure that the order(s) they place will neither be displayed in the orderbook nor affect other traders. The major advantages of this function include:
1. providing our users with more abundant trading strategies to ease our users concerns regarding the fact that in case any large order(s) is (are) placed, the market trend of the token(s) involved on the orderbook will be affected accordingly as well, especially for those tokens with less liquidity.
1.1 Suppose user A intends to place an order and sell out a certain type of token in large quantity within a short period of time, such action will thus form a selling pressure on all sell orders on orderbook.
1.2 Suppose user B intends to place an order and buy in a certain type of token in large quantity within a short period of time, such action will thus cause a dramatic increase in all buy orders on the orderbook.
2. Improving the experience of takers by providing taker orders with the opportunity to close the deal with a better price than the price listed on orderbook.
2.1 Suppose user A intends to buy in a certain type of token within a short period of time, by placing his/her order with the price of market order, user A’s order will be matched, settled and closed with the hidden order listed ahead of the “buy 1” order listed on orderbook in a better price.
2.2 Suppose user B intends to sell out a certain type of token within a short period of time, by placing his/her order with the price of market order, user B’s order will be matched, settled and closed with the hidden order listed ahead of the “sell 1” order listed on orderbook in a better price.
How to check the historical records of transcation?
The first step: Login your Hotbit account and click the button of “orders”.
The second step: It comes to the page of “trade history”, and there are three options of “date” “pair” and “type”.
1) Search it by “date”: input the starting time and finishing time. As it is shown in the picture, we select the orders from August 1st, 2018 to April 15th, 2020.
2) Search it by “pair”. As it is shown in the picture, we select HTB/ETH trading pair.
3) Search it by “type” you can choose “All” “Buy” and “Sell”. As it is shown in the picture, we choose “Buy”
The third step: Click the button of “search”, you will see clearly all the BUY orders of HTB/ETH during the period of time.
You could also click the button of “export” to download the excel.
If you still feel confused after checking your orders, please send us a support ticket.
What is Margin?
Margin is a good-faith deposit, or an amount of capital one needs to post or deposit to hold position.
There are 2 margin modes available in Hotbit: Cross Margin Mode and Fixed Margin Mode. For Cross Margin Mode, the Position Margin required varies with the price movements. For Fixed Margin mode, the Position Margin remains the same even the price fluctuates.
Could I withdraw without KYC, or what is the withdrawal limits for different KYC?
KYC is not required on Hotbit when withdrawing, the users just need to bind Google verification, sms verification, email verification, any two of the three authenticators to withdraw. If you have bound three verification methods, you need to fill in all the bound verification codes for withdrawal. Btw, the new user only can withdraw when they complete the registration after 24 hours.
How long will withdraw take?
All deposit and withdrawal transactions are processed automatically on Hotbit platform.
Please pay attention that the exact time required for transaction confirmation process depends on the status of network. Sometimes, the transaction confirmation process might take much longer than expected. You can check the status on [Deposits History] and [Withdrawals History] section.
If deposit and withdrawal issue havent been solved for a long time, please submit a ticket and our customer service staff will contact you as soon as possible.
Is there a minimum and maximum limit for withdrawals? And how to check the withdrawal fee?
You could click here to check the minimum Volume of withdrawal and the withdrawal transaction fees. If you have balance, you can also check the withdrawal transaction fee on the withdrawal page. Generally, there is no maximum withdrawal limit. If there is a maximum limit, there will be a text prompt when the withdrawal amount exceeds the maximum limit. The details are subject to the page data.
Why is it prompted that the balance is insufficient or assets are locked when I withdraw?
You can only withdraw your available balance at most.
If you need to withdraw the total balance, please first check whether you have unfilled pending orders. After canceling the pending orders, the assets that were originally locked will be returned to your account;
if you do not have unfilled pending orders, you may have failed or verifying withdrawals which cause your asset to be locked, please submit a ticket and contact customer service to check your withdrawal. After the withdrawal problem is resolved, you can check the total balance again then withdraw again.