How to Sign in to Gate.io
How to Sign in Gate.io account【PC】
- Go to mobile Gate.io App or Website.
- Click on “Log in” in the upper right corner.
- Enter your “Email” or “Phone number”
- Click on “Log In” button.
- If you forgot password, click on “Forgot Password”.
On the Log in page, enter your [Email] or [Phone number], and password that you specified during registration. Click “Log In” button
After that you have to slide to complete the puzzle
Now you are able to start trading!
How to Sign in Gate.io account【APP】
Open the Gate.io App you downloaded, click on the profile icon in the upper left corner for the Log in page.
On the Log in page, enter your email address or phone number, and password that you specified during registration. Click “Log In” button
Then you also have to complete the puzzle
Now you are able to start trading!
Forgot Gate.io Password
If you forget your login password when you are trying to log in, please do as follows:
Click on “Forgot password?” on the login window.
Decide if you want to reset your login password by email or phone number
Then you have to slide to complete the puzzle
Input TOTP or leave blank if TOTP is not enabled and click “Submit”.
An email has been sent to your email address, Please check your spam folder if you did not get the email in the inbox for a long time.
Click the blue link in the email.
Input the password twice here and click “Submit”
Then your password has been reset successfully. Please use the new password to log in to your account.
Click on “Forgot password?” on the login page.
Decide if you want to reset your login password by email or by phone number. Then you just need to follow the instructions to complete the reset.
How to Reset Login Password on Gate.io
Open Gate.io mobile app and log in to your account. Click on the top-left profile icon and go to “Security Center” – “Password (change)”.
Input your old password, new password (twice), and TOTP (Google verification code). Then click on “Confirm and Save”.
Log in to your account. Move your cursor on the top-right profile icon and go to “Security verification” – “Password Manage” – “Password” – “Change”.
Input your old password, new password (twice), and TOTP (Google verification code). Then click on “Confirm and Modify”.
1.Withdrawal and C2C trading are disabled for 24 hours after resetting the password.
2.Your account will be logged out after the login password is reset. You need to log in again using the new password.
How to Withdraw from Gate.io
How to withdraw on Gate.io website【PC】
Step 1: Log in to your account and go to “Wallet” – “Withdraw”.
There are 2 alternative ways to access the withdrawal page:
① Go to “Wallet” – “Spot Account”. Click on “Withdraw” in the top-right corner.
② In “Wallet” – “Spot Account”, search the coin you want to withdraw and click on “Withdraw” at the end of its info bar.
Step 2: Make sure that “To Address” is selected and XLM is selected as the coin. Choose your preferred chain. Fill in the address, Address description (optional), tag, amount, fund password, SMS code, email code, and TOTP/Gate authenticator code (if TOTP has been set up). Then click on “Submit request”.
The balance of the coin to be withdrawn, the day withdrawal limit, 24-hour net withdrawal limit, and handling fee are displayed on this page.
Step 3: After clicking on “Submit request”, you will be asked to check all information and confirm the withdrawal.
Step 4: You can track the withdrawal status in “Recent Withdrawals”. Withdrawals that are being processed can still be canceled by the user.
How to withdraw on Gate.io【APP】
Step 1: Open Gate.io mobile app and log in to your account. Go to “Wallet” and click on “Withdraw”.
Alternatively, you can also go to “Spot Account”. Search the coin you want to withdraw and then click on “Withdraw”.
Step 2: Select the coin to be withdrawn and your preferred chain. Fill in the recipient address, description of the address (optional), and withdrawal amount. Then click on “Withdraw to address”.
Step 3: Input your fund password, SMS verification code and Google/Gate authenticator code. Then confirm the withdrawal.
Step 4: After the withdrawal is completed, click on the top-right ledger icon to view withdrawal details and status.
Frequently Asked Questions (FAQ)
Funds not arriving
There are 3 key steps a blockchain transaction must go through: request – validation – funds arriving.
① Request: if your withdrawal status says “Withdrawal completed” or “Block has been confirmed”, it means the transaction has been processed by Gate.io and is sent to blockchain network for validation.
② Validation: Copy the TXID of the transaction and use it to track the transaction on a blockchain explorer.
③ Funds arriving: If blockchain says that the funds have not arrived, then you need to wait patiently for the network to validate the transaction. If it says the funds have arrived but you do not see any records of the funds arriving, please contact the recipient platform for assistance.
How to query the withdrawal progress on the blockchain explorer
Open Gate.io website and go to “Coin List” under “More” on the top navigation bar. Search the coin you want to look up. Open its deion page and click on “Blockchain Explorer”. Paste the TXID into the top-right search box.
Wrong withdrawal address
① If it is a wrong address that led to the withdrawal failure, the funds will be automatically returned, and the withdrawal record will be tagged as “Cancelled”.
② If the withdrawal has been successfully conducted, the funds will be transferred to the recipients wallet. Due to the irreversibility of blockchain transactions, we cannot help you retrieve the funds once the transaction is finished. You need to contact the recipient for negotiation.
Common reasons for withdrawal failures
The following 4 reasons account for most withdrawal failures: ① Wrong address ② Wrong address length ③ User did not fill in a tag or a memo ④ Network delay
How to check: You can view the reason for transaction failure on the transaction detail page. Check if the address is pasted in its entirety if the coin is selected correctly, if there are unwanted symbols or spaces, and if the Mainnet and the Token Contract Address are supported or not.
If not for the reasons mentioned above, the funds will be returned to the senders account after the withdrawal fails. If the funds are still not returned after 24 hours, please submit a ticket or start a live chat with our customer service agents.
No KYC ID Verification
In order to comply with the regulations of the cryptocurrency industry, to ensure the safety of users funds, and to reduce risks, money laundering, blackmail and other illegal activities, Gate.io requires all users to complete KYC ID Verification. Only after KYC ID Verification is completed, can certain operations including withdrawal can be carried out.
Recent fiat currency trading or merchant orders in fiat currency trading
① If there are merchant orders in your fiat currency trading, there must be a certain amount of asset margin preserved in your account. Please check if you have merchant orders.
② Currencies bought in fiat currency trading can only be withdrawn 24 hours after the purchase.
Account is under protection
After you make changes to security settings like KYC ID Verification, Google Authenticator, phone number, etc, you cannot withdraw funds within 24 hours after the change. Because your account enters a 24-hour protection period after a security setting is changed. If the protection period exceeds 24 hours, please contact customer service by submitting a ticket or starting a live chat.
Forgot to fill in a tag or a memo
When withdrawing currencies like XRP and EOS, users must fill in a tag or a memo. If the tag or memo is blank, the currencies may be withdrawn but will probably not arrive at the recipients address. In this case, the user must confirm the status of the transaction with the recipient platform.
The withdrawn currency is not supported by the recipient platform
Gate.io only confirms whether the address format is correct but cannot guarantee whether the recipient address supports the withdrawn currency. For solutions, you need to communicate with the recipient platform.
If the recipient platform agrees to return the funds back to your account, you can provide them with your Gate.io deposit code. If they only agree to return the funds to the sender address, in which case the funds cannot be transferred directly to your Gate.io account. Please contact the recipient platform to request the TXID of the transaction. Submit a ticket on Gate.io and share with our agents the TXID, the communication record of you and the recipient platform, your Gate.io account ID and your deposit code. Our agents will help you transfer the funds into your Gate.io account.
If the recipient platform has other solutions which require our assistance, please submit a ticket or start a live chat with our customer service agents to inform us of the matter.