How to Login OKEx account【PC】
- Go to mobile OKEx App or Website.
- Click on “Login” in the upper right corner.
- Enter your “Phone / Email / Sub-account” and “Password”.
- Click on “Log in” button.
- If you forgot password, click on “Forgot Password?”.
On the Log-in page, enter your “Phone / Email / Sub-account” and password that you specified during registration. Click “Log in” button.
Now you can successfully use your OKEx account to trade.
How to Login OKEx account【APP】
Open the OKEx App you downloaded, then click “Login” button
Enter your “Phone / Email / Sub-account” and password that you specified during registration. Click the button below.
Now you can successfully use your OKEx account to trade.
How to Login OKEx using Apple?
1. For authorization through your Apple account, you need to click on Apple button.
2. Then Choose your email and click “Continue”.
After that, follow the instructions sent from the service. You will be taken to your personal OKEx account.
How to Login OKEx using Telegram?
You can also log in to OKEx using your personal Telegram account by clicking on the Telegram button.
1. Click on Telegram button
2. Telegram login window will be opened, where you will need to enter your phone that you used to register in Telegram.
3. Telegram just sent you a message. Please confirm access via Telegram.
4. Once you’ve accepted, OKEx is requesting access to: Your name and profile picture, click “Accept” button.
After that you will be automatically redirected to the OKEx platform.
How to Login OKEx using Google?
1. For authorization through your Google account, you need to click on Google button.
2. Then, in the new window that opens, enter your phone number or email and click “Next”. After you enter this login and click «Next», the system will open a window. You will be asked for the password for your google account.
3. Then enter the password for your Google account and click “Next”.
After that, follow the instructions sent from the service to your email address. You will be taken to your personal OKEx account.
Reset Password
Please try to reset password by clicking “forgot password”, after you reset it successfully, please try to login with the new password after 5 minutes.
Tips: If you reset the password via phone number, please do no input the country code. For example: if your phone number is +82 123456, then please input 123456 instead of +82 123456.
Web
App
Frequently Asked Questions (FAQ)
My authenticator app isn’t working
If you’ve lost access to your authenticator app or it’s not working properly, try the following.
My authenticator codes aren’t working on OKEx
Try these fixes first to see if you can get your app working again:
- Sync your authenticator app time. For example, Google Authenticator has this feature under Settings Time correction for codes Sync now.
- Automate your mobile phone time. If your authenticator app doesn’t support time syncing, you can automate it in your device’s general settings:
- Android: Settings General Management Date and time Automatic date and time.
- iOS: Settings General Date Time Set Automatically.
- Sync your mobile phone and desktop times.
- Clear your desktop browser cache and cookies.
- Try entering your authenticator codes using the OKEx mobile app instead.
If this doesn’t help, delete and link your authenticator app again. For this, you’ll need the authenticator key or QR code you used for the first linking. Learn more about linking authenticator apps.
I want to reset my authenticator app, and I can still log in to my OKEx account
1. Log in to your OKEx account.
2. Go to Security settings under your profile icon (it’s called Security in the OKEx mobile app).
3. Go to the Authenticator app or Google Authenticator
4. Select Reset and follow the on-screen instructions.
Note that you won’t be able to withdraw funds within 24 hours after resetting or changing your authenticator app.
I want to reset my authenticator app, but I cant log in to my OKEx account
1. Try logging in using your email and password.
2. You’ll see the 2-step verification page and Reset option (tap Didn’t receive the code? first in the OKEx mobile app).
3. Select Reset and follow the on-screen instructions.
If you still can get SMS codes sent to your mobile phone, try logging in this way. Once you’ve logged in to your OKEx account, you’ll be able to reset your authenticator app.
I tried everything, but nothing helps!
Keep calm and contact our customer support at [email protected]. Use your email address linked to the same OKEx account as the authenticator app. Describe your issue and attach the document you used for verification. We’ll check it and help you reset your authenticator app. Customer support may ask you to complete an extra video verification.
I havent received the SMS code
We send SMS codes to the mobile phone linked to your OKEx account. Codes may take some time to arrive, and each is valid for 30 minutes. Your account will be locked if you enter incorrect codes 6 times within 30 minutes.
If you’re not receiving codes, try these solutions:
- Clear your browser or mobile app cache, then request a new code.
- Request a code on different OKEx platforms: desktop browser, desktop app, mobile browser, or mobile app.
- If you can’t log in, switch to voice confirmation. Select Call me instead to get the voice code (tap Didn’t receive the code? first in the OKEx mobile app).
If this doesn’t help, submit a request or contact customer support at [email protected]. Use your email address linked to the same OKEx account as the mobile phone.
How do I change the email linked to my account?
For now, the only way you can change your email address is by contacting customer support with that request. If you can access your current email, we recommend not changing it for higher security. Note that it’s impossible to completely unlink email.
To change your email, submit a request and select Account security Change email address.
You can also change your email by sending the following to customer support at [email protected]:
- Current linked email
- New email
- Copies of documents you used for verification
- Reason for changing
We’ll check your info and help you change your email address.
How do I change the phone number linked to my account?
If you’ve lost access to your mobile phone or want to change your number, try the following.
I want to change my phone number, and I can still log in to my OKEx account
1. Log in to your account.
2. Go to Security settings under your profile icon (it’s called Security on the OKEx mobile app).
3. Go to Mobile verification.
4. Select Change or Reset and follow the on-screen instructions.
Note that you won’t be able to withdraw funds within 24 hours after changing or resetting your mobile number.
I want to change my phone number, but I can’t log in to my OKEx account
1. Try logging in using your email and password.
2. You’ll see the 2-step verification page and Reset option (tap Didn’t receive the code? first in the OKEx mobile app).
3. Select Reset and follow the on-screen instructions.
I tried everything, but nothing helps!
Keep calm and contact our customer support at [email protected]. Use your email address linked to the same OKEx account as the phone number. Describe your issue and attach the document you used for verification. We’ll check it and help you change your phone number. Customer support may ask you to complete an extra video verification.
