How to Login Account in Gate.io
How to Login Gate.io account【PC】
- Go to mobile Gate.io App or Website.
- Click on “Log in” in the upper right corner.
- Enter your “Email” or “Phone number”
- Click on “Log In” button.
- If you forgot password, click on “Forgot Password”.
On the Log in page, enter your [Email] or [Phone number], and password that you specified during registration. Click “Log In” button
After that you have to slide to complete the puzzle
Now you are able to start trading!
How to Login Gate.io account【APP】
Open the Gate.io App you downloaded, click on the profile icon in the upper left corner for the Log in page.
On the Log in page, enter your email address or phone number, and password that you specified during registration. Click “Log In” button
Then you also have to complete the puzzle
Now you are able to start trading!
Forgot Gate.io Password
If you forget your login password when you are trying to log in, please do as follows:
Click on “Forgot password?” on the login window.
Decide if you want to reset your login password by email or phone number
Then you have to slide to complete the puzzle
Input TOTP or leave blank if TOTP is not enabled and click “Submit”.
An email has been sent to your email address, Please check your spam folder if you did not get the email in the inbox for a long time.
Click the blue link in the email.
Input the password twice here and click “Submit”
Then your password has been reset successfully. Please use the new password to log in to your account.
Click on “Forgot password?” on the login page.
Decide if you want to reset your login password by email or by phone number. Then you just need to follow the instructions to complete the reset.
How to Reset Login Password on Gate.io
Open Gate.io mobile app and log in to your account. Click on the top-left profile icon and go to “Security Center” – “Password (change)”.
Input your old password, new password (twice), and TOTP (Google verification code). Then click on “Confirm and Save”.
Log in to your account. Move your cursor on the top-right profile icon and go to “Security verification” – “Password Manage” – “Password” – “Change”.
Input your old password, new password (twice), and TOTP (Google verification code). Then click on “Confirm and Modify”.
1.Withdrawal and C2C trading are disabled for 24 hours after resetting the password.
2.Your account will be logged out after the login password is reset. You need to log in again using the new password.
How to Deposit at Gate.io
How to Deposit on Gate.io website【PC】
Step 1: Log in to your account and go to “Wallet” – “Deposit”.
Alternatively, to access the deposit page, you may go to “Wallet” – “Spot Account”. Click on “Deposit” in the top-right corner. Or search the coin you want to deposit and click on “Deposit” at the end of its info bar.
Step 2: Make sure the coin you want to deposit is selected. Choose your preferred chain. Then you can either scan the QR code for the address or just copy the address. Paste the address on the platform or wallet that you plan to transfer the funds from.
Step 3: Once the deposit is completed, the deposit status will be displayed in “Recent deposit records”.
How to Deposit on Gate.io【APP】
Step 1: Open Gate.io mobile app and log in to your account. Go to “Wallet” and click on “Deposit”.
Alternatively, you may also go to “Spot Account”. Search the coin you want to deposit and then click on “Deposit”.
Step 2: Select the coin to be deposited and your preferred chain. Then you can either scan the QR code for the address or just copy the address. Paste the address on the platform or wallet that you plan to transfer the funds from.
Step 3: After the deposit is completed, click on the top-right ledger icon to view deposit details and status.
Buying Crypto using Fiat Currency Guide
Gate.io has now opened credit card instant currency purchase services in many countries and regions around the world to help users who cannot use fiat currency to buy digital currency. Users can use Visa credit cards to purchase digital currencies using U.S. dollars (USD), Euros (EUR), and British pounds (GBP).
1. Log in to your Gate.io account.In the Menu Bar at the top of the page,clickBuy Crypto”and select “Credit Card” .
2. Enter the amount in the “Buy with Fiat Currency” and select the crypto that you wanted to buy under the”Currency Purchased”field. Then choose from the”Service Provider” below and click the”Place Order” button to enter the Gate. io user-exclusive settlement page.
3. On the exclusive checkout page for Gate. io users, select the “Buy Crypto” or the “Create Order” button to complete the payment.
4. Complete the details to pass the Identity Verification for you to receive your order.
To ensure a quick and secure way of receiving the order, users need to conduct Identity Verification with a third-party service provider (KYC).Once successfully verified, the service provider will immediately transfer and exchange the cryptocurrencies in your Gate.io account.
Frequently Asked Questions (FAQ)
Funds not arriving
There are 3 key steps a blockchain transaction must go through: request – validation – funds arriving
① Request: if your withdrawal status on the platform you withdraw from says “completed” or “succeeded”, it means the transaction has been processed by this platform and is sent to blockchain network for validation.
② Validation: It takes time for the blockchain network to validate each transaction. The funds will only be sent to the recipient platform after validation is completed. Please wait patiently.
③ Funds arriving: Only when the number of nodes validating the transaction reaches the threshold, will the funds arrive in the recipient address.
1.There can be traffic when there are too many transactions to be processed. Traffic prolongs the waiting time for each transaction to complete. Please wait patiently when there is traffic. You can use the TXID to check the status of the transaction.
2.If the transaction has been validated by the network but the funds are still not arriving. Please provide our customer service agents with your Gate.io ID, TXID of the transaction, and screenshots of the transaction on the sender platform to find out about the status of the transaction.
Forgot to fill in a tag or a memo
When withdrawing currencies like XRP and EOS, users must fill in a tag or a memo in addtion to the recipient address. If the tag or memo is blank, the currencies may be withdrawn but will probably not arrive at the recipients address. In this case, you need to submit a ticket to Gate.io with your Gate.io ID, a correct tag or memo, TXID in text format, screenshots of the transaction on the sender plaftform. When the provided information is verified, the funds will be transferred to your Gate.io account.
The deposited currency is not supported by Gate.io
Currently there is no solution for this problem. You can either start a live chat or submit a ticket providing the name of the currency, TXID of the transaction and screenshots of the transaction on the sender platform. We will help you complete the deposit once this currency gets listed on Gate.io. Our tech team will also work on a solution, which can, however, requre a long time of waiting. We appreciate your patience and understanding.
How to query the block records
① Log in to your Gate.io account and go to “Coin List” under “More” on the top navigation bar.
② Input the name of the currency you want to look up in the top-right search box (GT as an example here).
③ Click to enter the description page and go to “Blockchain Explorer”.
④ Paste the TXID here on the top-right search box and enter.
Is there a minimum/maximum limit for a Quick Buy Crypto?
Yes, the limit for a single buy will be shown in the Amount Input Column.
What are the supported fiat currencies?
AUD（澳元），CAD（加元），CZK （捷克克朗），DKK（ 丹麦克朗），EUR（欧元），GBP（英镑），HKD（港元），NOK（挪威克朗），PLN（兹罗提），RUB（俄罗斯卢布），SEK（瑞典克朗），TRY（⼟⽿其里拉），USD（美元）IDR(印度卢⽐），JPY（⽇元），UAH（乌克兰格⾥夫纳），NGN(尼⽇利亚奈拉），KES（肯尼亚先令），ZAR（南非兰特），GHS（加纳塞地），TZS（坦桑尼亚先令），UGX（乌⼲达先令），BRL(巴西雷亚尔) .
Will there be a trading fee for buying crypto through the quick buy channel?
Most service providers will charge a trading fee, please check the official website of each service provider for the actual costs.
If you have not received the crypto that you bought, what could be the reason for it?
According to our third-party suppliers, the main reasons for the delay in buying crypto are the following:
（a）The users havent submitted complete KYC (Identity Verification) documents during the registration process.
（b）Quick to buy crypto payment was unsuccessful.
If you have not received your crypto in your Gate.io account within 2 hours or if there is a delay and users have not received the crypto after 24 hours, please check with the third-party supplier
immediately and proceed with the instructions sent to you by the service provider.
Are there any countries that prohibit the use of this service?
Afghanistan, Central African Republic, Congo, Côte d’Ivoire, Cuba, Eritrea, Guinea-Bissau, Iran, Iraq, North Korea, Liberia, Mainland China, Libya, Panama, Rwanda, Somalia, South Sudan, Sudan, Ukraine Crimea, Yemen, and Zimbabwe.
Can I choose to exchange fiat currency that is not my country’s currency?
It depends on whether the third-party service provider accepts your KYC, please check with your chosen service provider for more details.