How to Deposit Crypto【PC】
Click Wallet ➞ Deposit on the top right corner and you can deposit your assets into your personal account on Hotbit.
Note: Some tokens support multi-chain deposit channels, so please make sure that the chain you choose for deposit corresponds to the chain you choose for transfer from the sending platform.
Select the token you need to deposit; take ETH deposit as an example, select the corresponding chain (e.g. ERC20) ➞ click on the left icon to copy the deposit address or click on the icon showing the QR code to deposit.
IMPORTANT: Send only ETH to this deposit address. Sending any other currency to this address may result in the loss of your deposit.mceclip12.png
You can first check the status of the transfer on the chain after it is completed ➞ You can check the progress on the deposit and withdrawal history or the right side of the corresponding currency after the chain shows completion and 30 confirmations;
ETH and ERC 20 tokens blockchain link: https://etherscan.io/
If the deposit do not arrive for a long time in the case of no network congestion, you can contact customer service by submitting a support ticket
How to Deposit Crypto【APP】
Click “Fund” in the lower right corner of the APP interface, and then select “Deposit” button. You could directly search for the token you need to deposit, or directly select the commonly used to enter the corresponding token deposit address of your Hotbit account.
Take BTC as an example.
You could obtain the deposit address of the token in your Hotbit account through the QR code on the interface, or clicking the Copy address to copy the deposit address. At the same time, you can view all of your token and available balance at the top of the interface.
(Please read the tips below carefully when depositing)
After the deposit is completed, you could check your deposit history in “FUND” ➔ “History” ➔ “Deposit History”
How to Deposit USD in Hotbit?
Note: Hotbit currently only supports USD transfers via Epay. If you have any questions, please contact us by submitting a support ticket to us
Step 1: After logging into your account, click on the Wallet in the top right corner, then click the button of USD Deposit.
Step 2: After entering the USD Deposit page, click “Fiat”.
Please fill in your deposit amount in the deposit column and click the “I Agree” button to submit.
Notice: USD single deposit will be arrived after being deducted 1% transaction fee, and USD deposit below 1 USD will not be credited.
Step 3: After you click “Submit”, the system will be redirected to the login interface of Epay account as shown below, you can fill in your Epay account and password on this interface to log in and pay.(if you havent an epay account, please click “sign up”)
Step 4:Please select the payment currency and payment channel, confirm the information. Then click “confirm”.
Step 5:After the payment is completed and when you return to the Hotbit main interface, you will see the below interpage. If you have completed the payment, please click on “I have already paid” to complete the deposit.(If you havent get your transfer for a long time, please contact our support team via submitting a support ticket )
Frequently Asked Questions (FAQ)
What if the BTC I deposited into my Hotbit account haven’t arrived?
Hotbit platform adopts automatic deposit and withdrawal system. Hence, the exact time required for the confirmation of the completion of transaction depends on the network status during the transaction. The confirmation of Bitcoin normally takes several tens of minutes to several hours. If you deposited to the BTC account of Hotbit and the assets you deposited haven’t arrived after a long time, first, you should confirm the address of the digital assets that you transferred from. If the address is correct, then you need to follow the procedures below and confirm by self-service:
1.In the world of blockchain, there’s an app that is similar to the package-tracking portal in express service. The assets checking and confirmation link for BTC blockchain assets is: https://btc.com/. You’re required to enter the address of your BTC wallet or transaction hash that you want to check and confirm into the search engine on the top right corner.
2.Take the address 149k8e*******ScKmpUU for example, by entering the address into the search engine on the top right corner, all relevant information of this address and amount of assets under this address are all displayed below.
If the result from the above website shows that your transfer has already been completed successfully and you still haven’t received your assets in your relevant accounts in Hotbit, please submit a support ticket to us.
What if the ETH and other ERC 20 tokens that I deposited into my Hotbit account haven’t arrived?
If the ETH or other ERC 20 tokens that you deposited into Hotbit account haven’t arrived after a long time, first, you need to confirm the address of the digital assets you deposited. Faulty operations can very likely cause loss to your assets. For example, you can’t deposit ETH into ETC or BTC wallet address, as otherwise your ETH assets will be lost and cannot be retrieved. If your address is correct, then you need to follow the confirmation procedures by self-service below:
1.In the world of blockchain, there’s an app that is similar to the tracking tool of express service. The link for the inquiry of the blockchain assets of ETH and ERC 20 tokens is: https://etherscan.io/. By entering the homepage of the website, enter the wallet address or transaction hash that you want to inquire on the top right corner, then click “go”.
2.Take assets information under address 0x58B6******c321EDbb71AAD6456 for example, by entering this address in the search engine on the top right corner and clicking “go”, all transaction information and amount of assets under this address will be displayed on the web page.
3.Find the transaction that you want to inquire, click the transaction and enter the TxHash of the transaction.
If it appears that the transfer is completed successfully and the assets haven’t arrived at your corresponding accounts after 1 hour during non-congestion period, please submit a support ticket to us.
Is it possible that my asset deposit address will be the same as others?
The address linked with every user account is unique, please carefully examine and verify your addresses during any deposit or withdrawal transactions. Before continue your transaction processes, please do confirm that the addresses you entered are absolutely correct.
How long does the deposit and withdrawal process take?
All deposit and withdrawal transactions are processed automatically on Hotbit platform. The transaction confirmation process of bitcoins normally takes less than or a couple of hours. For all other ERC20 tokens, the transaction confirmation process normally takes a couple of minutes to less than 1 hour. Please pay attention that the exact time required for transaction confirmation process depends on the status of network congestion. Sometimes, the transaction confirmation process might take much longer than expected.
You can check your deposit and withdrawal record in “deposit history” and “withdrawal history” section. If you have any question, please send us an online support ticket and our customer service staff will contact you as soon as possible.