If you have an issue, it is important to understand which area of expertise the answer will come from. Huobi has a plethora of resources including an extensive FAQ, online chat, YouTube channel and social networks.
So, we will outline what each resource is and how it can help you.
Frequently Asked Questions (FAQ)
Huobi has been a trusted broker with millions of traders from all over the world. Chances are that if you have a question, someone else has had that question in the past and Huobi’s FAQ is quite extensive.
We have got the common answers you need at here: https://huobiglobal.zendesk.com/hc/en-us
If you have a question, this is the best place to start.
Huobi’s online chat feature allows you to speak with one of our technical support staff members in real-time and get answers to your questions. These individuals are highly qualified, available 24 hours a day.
They can help you with navigating and utilizing different functions within the platform, troubleshoot any technical issues you might be having with the site, and match you with the proper resources you need to answer your question if it is outside their specialty.
1. Find the Help button on the right corner below
2. You can type the keywords of the problem in the search bar. For example, type “RUB” / “EUR” / “Deposit” / “Withdraw”, and related articles will show up.
3. If those articles cant solve your problem, you can chat with our online customer service by clicking on “Contact us” on the right corner below. You can choose to chat online or leave a message.
4. Please provide all the information that we ask from you accordingly. Next, click “Start chat”, our online customer service will respond to you in minutes.
5. Type your message below, some messages will pop up for you to choose the question type, please input the numbers.
6. If the automatic message still did not resolve your problem, our customer support assistant will help you with it. Thank you for your patience.
If you prefer to correspond through email, you can send a direct email to [email protected] and you’ll receive a response in 1 business day or less.
You can ask common questions in Social networks.