Frequently Asked Questions (FAQ)
BTSE has been a trusted broker with millions of traders from all over the world. Chances are that if you have a question, someone else has had that question in the past and BTSE’s FAQ is quite extensive.
We have got the common answers you need at here: https://support.btse.com/en/support/home
If you have a question, this is the best place to start.
Email and Ticket
If you have an account, please complete a request for email support here. For the fastest resolution, please:
- Provide as much detail as possible regarding your issue
- Upload Documents
Please do not submit multiple tickets for the same issue—we will get to your ticket as quickly as possible.
Otherwise, our email is [email protected]
BTSE Customer Support normally responds within the hour but in some instances, depending on the nature of your concern, kindly allow us up to 24 hours to attend to your queries / concerns.
BTSE Teleram Communities
*Please note that our Telegram groups are public and to be careful who you speak to. We will never contact you asking for personal information or financial deposits, this should all be handled by emailing [email protected].